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Help

Questions, answered.

Setting up, sharing, cards, plans and privacy. Can't find what you need? Email us and a person will reply.

Getting started

Do I need an app?

No, and neither does the person you share with. Tapping your card or scanning its QR code opens your profile in their phone's browser, and saving your details uses the contacts app they already have.

How do I get started?

Create a free account, set up your profile and choose your address. You can share it by QR code straight away, and add a physical card whenever you want one.

Is Hi really free?

Yes — $0, with no trial clock. You get one active identity, a profile you can edit as often as you like, QR sharing, save-to-contacts, seven days of basic analytics and up to 50 stored connections. A physical card is $39 whenever you want one.

Your card

How do I activate a new card?

Tap it on your phone. A new card opens an activation page: sign in, or create an account, and choose the profile the card should open. From then on every tap opens that profile.

Which phones can read the card?

Almost every modern iPhone and Android phone reads NFC with nothing to switch on. For any phone that doesn't, the QR code on the back of the card opens the same profile with the camera.

Can I change what my card opens?

Yes. Edit your profile any time and every card you've handed out opens the new version. If you have more than one profile, you can choose which one a card opens from your dashboard.

What if I lose a card?

Report it from your dashboard and it stops opening your profile immediately. A replacement is $24, with no setup fee, and keeps your profile, your link and your history.

Does my card stop working if I cancel a subscription?

No. A card you own keeps its core functions for good: one active identity, NFC and QR sharing, your contact details, save-to-contacts, basic customization, 30 days of analytics and up to 100 stored connections.

Sharing and saving

How does someone save my details?

Your profile has a Save Contact button that adds you to their phone's contacts in one tap, with your name, photo, number, email and links.

Can I add my card to Apple Wallet or Google Wallet?

Yes. Use Add to Apple Wallet or Add to Google Wallet on your profile, and your card sits in your phone's wallet ready to show as a QR code.

How do people send me their details?

Your profile can show a Share Your Contact form. What they send arrives in your leads with the profile and card they came through, and you can be notified when it does.

Is there a limit on taps or scans?

No. Taps, scans and profile views are never metered on any plan, Hi included. The only limit of that kind is how many connections a plan stores — a connection being a contact exchange you both agreed to.

Plans and billing

Which plan do I need?

Hi or a Card if you want one profile. Qip Plus for more identities, a CRM and a year of analytics. Qip Business for a business profile with services, products and booking. Qip Teams for a company issuing cards to its people. The pricing page compares all five.

Why is there a $29 charge on monthly plans?

It's a one-time charge for supplying your first physical card — not a recurring fee. Annual plans include the first card. If you already have a usable card, nothing is charged.

What happens if I cancel?

Cancelling takes effect at the end of the period you've paid for. Your profile isn't deleted, your cards keep working, and anything above what your cards include is archived rather than deleted, ready if you subscribe again.

How is Teams billed?

Per seat, from a minimum of 3 seats, monthly or annually. Seats can be added, removed and reassigned from your dashboard.

Privacy and your data

What do you track when someone opens my profile?

Views, taps, scans and contact saves, counted by TapQip itself. No IP addresses are stored — only device type and coarse location. Your own visits to your profile aren't counted.

Do you sell my data or my contacts?

No. We don't sell personal data. Privacy & security explains in plain words what we keep and who else touches it, and the privacy policy is the full version.

Can I take my leads with me?

Yes. Export your leads to CSV from your dashboard whenever you like.

Still stuck?

Email support@tapqip.com and tell us what's happening. If it's about your account, write from the address you signed up with.